At Hugo’s Interiors, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

• You may return unused items by giving notice to Hugo’s, within 24 HOURS of delivery.
• All returns are subject to inspection and approval at the sole discretion of Hugo’s Interiors. 
• A minimum 25% restocking fee will be assessed to cover drayage and handling.
• Items must be in their original condition and packaging, with all tags attached.
• Proof of purchase (receipt or order confirmation) is required for all returns.
• Certain items are non-returnable including special orders, custom orders, sale items, clearance items, and personalized products.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original method of payment within 5–10 business days.

Exchanges

• We replace items if they are defective, damaged, or if you received the wrong item.
• To exchange a product, please contact our customer service team before sending it back.

How to Start a Return

Contact us at orders@hugosinteriors.com with your order number, the reason for return and photographs of the item.

Contact Us

If you have any questions about our return policy, please reach out to us at:

Email: orders@hugosinteriors.com

Phone: 904-396-2233